I ran a program/programs that has/have made the server unresponsive and I cannot reconnect via RDP. What should I do?

If you are attempting to reconnect via RDP, try SSH. You should be able to reconnect and terminate the relevant proccess(es). If you simply want to terminate all your processes, try "pkill -u ULID". Note: this will also terminate your SSH connection. You should then be able to reconnect via RDP or SSH without issues shortly thereafter.



When I connect to a terminal server, I get the following error: "Oh no! Something has gone wrong. A problem has occurred and the system can't recover. Please log out and try again."

Linux desktop error image


The issue seems to be due to a corrupt file in your profile. To fix this, simply SSH into any terminal server, go to ~/.config/nautilus and move or delete the "desktop-metadata" file. Make sure you terminate all previously active RDP connections to the terminal servers before attempting to reconnect via RDP. To do this, SSH into each one of the terminal servers and type "pkill -u ULID". If the issue persists, please submit a ticket here.



When attempting to connect to a terminal server via RDP or SSH, the connection is refused or I cannot ping the server. What are my options?

It's possible that either you are experiencing network issues. First verify that you're connected via VPN, if you're off campus. Second, try to ping a different server on the network, such as vdi.ad.ilstu.edu. If this fails as well, you most likely are experiencing network issues and will need to perform additional troubleshooting. If, however, you are certain a terminal server is unreachable and you are not experiencing network related disruptions, please submit a ticket via our support site.



My issue isn't listed, what can I do?

You can always submit a ticket with any questions or suggestions you may have and we will get back to you as soon as possible.